Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Refund and Returns Policy
This Refund and Return Policy applies to purchases made from Infusea by Linden Nexa through our website or other authorized sales channels.
Returns
We accept returns only under the following conditions:
- The product is unused, unopened, and in its original packaging
- The return request is made within 7 days of delivery
- You have valid proof of purchase
- The product is not marked as final sale, clearance, or non-returnable
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used tea packs
- Herbal infusions that have been opened
- Products that are damaged due to customer mishandling
- Gift cards, promotional items, or free samples
- Perishable goods, where applicable
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved:
- Refunds will be processed to the original payment method
- Please allow 7 to 10 business days for the refund to appear, depending on your bank or payment provider
Shipping charges are non-refundable unless the return is due to our error or a damaged/incorrect product was sent.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
If the issue is verified, we may offer:
- A replacement
- A refund
- Store credit, depending on the situation
Return Process
To request a return, contact us at:
Email: sales@lindennexa.com
Phone: 9969057446
Please include your order number and reason for return. We will share the return instructions if your request is approved.
Non-Returnable Items
We do not accept returns for:
- Opened tea or herbal infusion products
- Custom or personalized items
- Products purchased during special promotions, unless required by law
- Items returned after the return window has expired
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, contact us first.
Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.
Effective Date: June 2026